CASE STUDY 2: “New Systems and Business Processes Put MoneyGram On the Money”

Main point: After it was determined that MoneyGram needed to change some of its business processes and update it’s outdated information systems, MoneyGram changed to an enterprise wide information system and a cross-functional workgroup policy which has saved th company millions of dollars.

MoneyGram selected Oracle E-Business Suite  which consists of enterprise wide  resource planning (ERP) software, customer relationship management (CRM) system, and supply chain management (SCM) software.

QUESTIONS

1.  1. What are the advantages and challenges of using an enterprise-wide software suite such as Oracle E-Business Suite in a global company such as MoneyGram?

MoneyGram uses and automated financial management system to handles 100s of 1000s of money transfer transactions each day and ensures that all of the retail stores, banks and other MoneyGram agents, receive proper financial settlement and commissions for each money transfer.

     MoneyGram’s managers made changes in staff responsibilities to make employees more aware of the company’s business processes and ways to improve them. Employees were instructed to understand each step in the business processes that they were part of, instead of their own individual job function. The company used numerous Webinars and other tools to show employees how business processes were being altered.Consists of enterprise resource planning (ERP),customer relationship management (CRM), supply chain management applications using Oracle’s relational database management system. Oracle Incentive Compensation module automates the process of designing, administering and analyzing variable compensation programs. Oracle software was capable of handling the customization work required to integrate with the processes used. Oracle system included capabilities for creating, viewing and managing customer information online. Making it easier to process more customer transaction and settlements with agents and billers to update company’s General LedgR

2. How much did the new system change the way MoneyGram ran its business?

New Oracle system allows MoneyGram to configure the processes easily simply by adjusting current existing parameters instead of coding or developing new software.

Centralized data are up-to-date an d easily available and save time. It is cost savings. Implementation of Oracle E-Business Suite, company can now handle more transactions without having to hire additional staff.